12 bangla Privacy Policy
This policy describes how 12 bangla collects, uses, and protects your personal information. Please read it carefully before using our platform.
Introduction and Scope
This privacy policy ("Policy") applies to the 12 bangla platform and all digital services connected to it. By visiting our website, opening an account, or using any of our services, you agree to abide by the terms of this policy.
12 bangla places the highest importance on user privacy. Protecting personal information is a core pillar of how we operate. We never sell your information to third parties without your consent.
This policy applies to individuals aged 21 or older who reside in Bangladesh. We do not knowingly collect information from minors.
What Information We Collect
12 bangla collects various types of information to operate our services properly and ensure a safe experience for users. These are as follows:
2.1 Registration and Identity Information
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Username and password (stored in encrypted form)
2.2 Financial Transaction Information
During deposit and withdrawal processes, we record the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and the time of the transaction. Card numbers and mobile banking PINs are not stored in our system.
2.3 Device and Browsing Information
- IP address and device type
- Browser name and version
- Time spent on the platform and pages visited
- Cookie and session identifier data
2.4 Gaming Activity Information
Information about bet amounts, win and loss records, and gameplay patterns is stored. This information is used to ensure responsible gaming and to detect unusual activity.
Purpose of Using Information
Collected information is used only for specific and legitimate purposes. 12 bangla never misuses data. The main purposes of use are:
3.1 Account Management
Personal information is used to create accounts, verify logins, confirm identity, and maintain account security.
3.2 Processing Financial Transactions
Information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
3.3 Providing Customer Support
When providing assistance through 24/7 live chat and email, your account information helps resolve issues quickly.
3.4 Security and Fraud Prevention
User activity is monitored to prevent unauthorized access, account hacking, and financial fraud. SSL encryption and two-factor verification are part of this protection.
3.5 Meeting Legal Obligations
Information may be used to comply with applicable laws and regulations, and to respond to legitimate requests from authorities.
3.6 Service Improvement
Aggregated (non-identifiable) data is used to analyze user experience and improve platform functionality and add new features.
Sharing Information with Third Parties
12 bangla does not sell or disclose your personal information to third parties for commercial purposes. However, in limited circumstances, necessary information may be shared with specific third parties:
4.1 Payment Processors
The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions. These organizations are governed by their own privacy policies.
4.2 Technology and Infrastructure Service Providers
Organizations that assist with server hosting, cybersecurity, and data analysis operate under strict confidentiality agreements and cannot use your information independently.
4.3 Legal Authorities
Relevant information may be provided to the appropriate authorities if requested through a court order or valid legal process.
Cookies and Tracking Technology
12 bangla uses cookies to keep the website and app running properly and to make the user experience easier.
5.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security. Disabling these may prevent the site from working properly.
- Functional Cookies: Used for language preferences, page layout settings, and a personalized experience.
- Analytical Cookies: Used to understand which parts of the site are used most, helping improve the service.
5.2 Cookie Controls
You can manage cookies from your browser settings. Cookies other than essential ones can be disabled, though this may limit some features.
Information Storage and Security
6.1 Retention Period
Information is retained for as long as the account is active. Even after an account is closed, financial transaction and identity verification records are kept for a defined period due to legal obligations. After that, the information is securely deleted or anonymized.
6.2 Security Measures
12 bangla applies industry-standard technical measures to protect your information:
- Data transmission protection through SSL/TLS encryption
- Password hashing and OTP verification for account security
- Encrypted database storage at the server level
- Automated systems to detect suspicious activity
- Regular security audits and updates
6.3 Response to Data Breaches
If a security breach occurs, affected users will be notified as quickly as possible and immediate steps will be taken to minimize harm.
Your Rights and Controls
12 bangla respects users' control over their own information. You have the following rights:
7.1 Right to Access Information
You can log in to your account at any time to view your stored information. Contact our support team for additional information.
7.2 Right to Correct Information
Use account settings to correct inaccurate or outdated information, or notify our support team via 24/7 live chat.
7.3 Request to Delete Account
You may request deletion of your account and associated information. Financial transaction records must be kept for a defined period for legal reasons — all other information will be deleted.
7.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, this preference can be changed through account settings or via the support team.
Read our Responsible Gaming Policy to learn more about your rights and options related to responsible gaming.
Protection of Minors
12 bangla is for those aged 21 or older only. We do not knowingly collect or process personal information from minors.
Age verification is mandatory at registration. If there is evidence that information has been collected from someone under 21, that information will be deleted immediately and the associated account will be closed.
If a parent or legal guardian believes their child has opened an account, please notify us promptly by email.
International Transfer of Information
Due to our infrastructure requirements, information may sometimes be processed or stored on servers outside Bangladesh. In such cases, 12 bangla ensures that:
- The receiving organization maintains adequate data protection standards
- Transferred information is sent in encrypted form
- Written agreements with third parties include confidentiality obligations
Policy Changes and Updates
This privacy policy may be updated from time to time to keep pace with changes to our services or applicable laws.
For significant changes, a notice will be sent to your registered email or posted on the platform. Continued use of the platform after changes take effect means you have accepted the updated policy.
The date of the most recent update will always be shown at the top of this page. Contact our support team if you need a previous version.
Answers to general questions about this policy can be found in our FAQ section.
Privacy Contact
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
- Live Chat: Support is available in Bengali and English via live chat 24/7
- Email: [email protected]
Our team will respond to your request as soon as possible. Your information is safe with 12 bangla.
Want to know more?
Read our Terms & Conditions and Responsible Gaming policy.